Last updated: 11 November 2026.
Who handles your information
Roofing Solutions uses information provided through this website to respond to enquiries, assess requested work and manage customer communications. For privacy questions or requests, email contact@roofingsolutions.co.za.
Information you provide
Enquiry forms collect your name, phone number, email address, site address, service of interest and message. We retain the enquiry and its source in our website management system. Enquiries are also queued for our RSManager and Lead Manager customer systems so our team can manage follow-up. If you choose location detection and grant browser permission, your coordinates are attached to your enquiry. Detection is optional; you can enter the site address yourself.
How we use and share information
We use enquiry information to contact you, arrange site inspections, prepare quotations and administer work you request. Our hosting and email providers process information needed to operate these services. If you continue to WhatsApp, the details shown in the form are passed to WhatsApp to compose your message; WhatsApp's own privacy terms also apply. We send an acknowledgement and limited follow-up about your enquiry. We do not automatically add website enquiries to a marketing list. The optional maintenance checkbox requests a confirmation invitation; you join the maintenance list only after confirming through the email link.
Website analytics and browser storage
With your permission, our website analytics and Lead Manager record visited page paths, referring sites, approximate device category, time spent actively viewing a page, scroll depth, and interactions with links and buttons, including call, email and WhatsApp clicks. We also count enquiry form starts and successful saves without copying enquiry details into analytics. A random visit identifier is stored in session storage. Analytics do not record text typed into enquiry fields. Enquiry forms use an essential session cookie to verify submissions and prevent forged requests. Administrative sessions use a login cookie. Your browser may also store interface preferences and an analytics opt-out setting.
Our analytics respect supported Do Not Track and Global Privacy Control signals. You can also turn analytics off for this browser below. Use Analytics preferences in the footer to allow or decline tracking. Declining stops further tracking and does not remove records already collected.
Marketing emails
Marketing lists are maintained separately from enquiries, with a recorded consent source. Marketing emails identify the sender and include an unsubscribe link. When engagement tracking is enabled for a campaign, a small image records image loads and rewritten links record clicks. Email software and automated security tools can trigger these events without a person reading the email. Unsubscribing suppresses future marketing sends and stops further engagement recording for your address. We retain a suppression record to honour that preference.
Content planning and external services
Developer tools can send marketing briefs and selected links to OpenAI to generate draft captions or images. These tools do not automatically include enquiry records or mailing lists in generation requests. External fonts, maps, videos, images or other embedded services may receive technical connection information when your browser loads them.
Retention and security
Information is retained for the purposes described above and any applicable recordkeeping requirements. We restrict administrative access and use protected server-side storage. You may contact us about records that are no longer needed. No internet system can guarantee absolute security.
Your choices and rights
You may ask to access or correct your information, object to marketing, or request deletion where applicable. We may need to verify your identity and explain where another obligation requires retaining a record. Contact us at the email address above. You may also raise a concern with South Africa's Information Regulator.
Changes
We may update this policy as the website and services change. The date above identifies the latest published version.